Facilitation Accreditation

The purpose of our Facilitation Accreditation Program is to equip all attendees with the knowledge and skills required to facilitate the Helping Hands Program like a professional.Facilitators

Of course, when you buy a self-facilitation kit, you already receive a facilitator guidebook and a Helpdesk training video. However, the old adage that “..you can have the recipe but still NOT be a great chef..” definitely applies to our programs. When you have your program delivered by an accredited facilitator you can rest assured that it will be delivered with expertise and that your attendees will achieve all of the learning objectives that you have set for them.

WHAT CAN YOU EXPECT TO LEARN AT AN ACCREDITATION PROGRAM?

Attendees at an accreditation program can expect to:

  • Develop an expert-level of knowledge about the background of our program and distribution process
  • Be confident performing all of the Helpdesk Operator duties within our program.
  • Have practice applying the most common techniques to tailor our program
  • Be aware of the most powerful debriefing techniques to utilise
  • Be aware of how to link a large range of learning objectives to the program
  • Learn how to manage the emotions of your participants for maximum learning
  • Practice some of the different options for delivering an “express program”
  • Master to best approaches to ensure that all learning styles are accounted for during your presentation
  • Learn about the most common errors that participants do NOT notice and how to conduct a quick Quality Assurance process after your workshop

In addition to gaining the above knowledge, during the workshop you will have an opportunity to tailor the powerpoint slides that you intend to use in your upcoming programs. This is typically the most time-consuming part of preparing for a program and doing this preparation within the workshop enables you to get valuable feedback in a safe environment.

CURRICULUM OUTLINE:

The program generally takes 5 hours (not including morning tea and lunch breaks).

Prior to morning tea, participants get to experience a program end-to-end just the way a normal participant does. We will give you the complete back-story about the program, then you WILL get to make a hand prior to participating in a debrief. Unlike one of our corporate programs, the activity debrief focusses on your practice as a facilitator. We know exactly how powerful our programs are and we don’t want you to miss out on that opportunity to just EXPERIENCE the program without needing to analyse it.

Following morning tea, the session is split into five sections (each of which generally takes 30 minutes):

  1. Helpdesk and Quality Assurance training. During this part of the program, we will take you through all of the most common technical errors that people make during our programs and how to address these. We will also show you how to perform a basic Quality Assurance check of a final hand in less than a minute.
  2. Workshop tailoring and design. During this section of the program attendees will be taught the various ways that our program can be tailored. They will learn how to link learning objectives with these various options for maximum impact and they will also learn how to deliver an Express Program. During this phase of the workshop attendees will also begin to develop their own tailored slides to use at their upcoming program.
  3. Debriefing during a program. The debriefing techniques that our facilitators choose to use can vary greatly depending on the unique learning objectives for the session, the profile of attendees at that program and the size of the group. Accredited facilitators will learn a variety of approaches to ensure that they are well equipped to handle any contingency.
  4. Advanced facilitation techniques. During this phase of the accreditation training we discuss how to ensure that we accommodate all different learning styles within the program. We also discuss managing emotions for maximum impact.
  5. Practical exercises. During this final phase of the training you get an opportunity to put into practice what you have learned. Each trainee facilitator has an opportunity to present a different part of the program and obtain feedback from the trainer and other program participants. This can obviously be a stressful component of training for some attendees but it is critical to ensure that accredited facilitators emerge from our program, not just with the knowledge required, but also with the requisite level of practical skill.

WHAT ARE THE COSTS? 

The cost of our external accreditation programs are $1,500 (incl GST) per attendee. That price includes the cost of the hand that you will make during the program, all workshop materials and any meals provided during the program. External accreditation programs are open to all participants irrespective of their employer and are held at an external venue. We normally hold one program every 3 months (depending on demand) and coordinate the scheduling of that program amongst our workshop attendees.

The cost of running an in-house accreditation program is $1,000 (incl GST) per attendee plus travel costs (if our facilitators have to travel inter-state). In-house accreditation programs are tailored for the specific company that we are working with and normally that client will organise both the venue and catering. Normally, we require that our clients have a minimum of 3 facilitators attend each in-house accreditation program.